Making a Helpful Support Request
When you ask the support team for help, there are a few things we will almost always want to know, you can save us (and yourself) time by including this information in your support request.
General Troubleshooting
- What command(s) you ran
- The error message.
- You may have to look in the slurm output. If you didn't
explicitly set on, it will be in the directory you submitted
from and look something like
slurm-44240633.out
- You may have to look in the slurm output. If you didn't
explicitly set on, it will be in the directory you submitted
from and look something like
- Environment (modules loaded, conda, venv, etc).
- You can use the command
module listto get a list of loaded modules. - env will give a complete print out of your environment (it will be long).
- You can use the command
- What things you have tried so far.
If your problem involves a SLURM job, please include:
- The job ID
- sacct will show a list of all your recently run jobs and their status.
- The Slurm Script used.
- Including
cat $0in your slurm script will print the script into your output. This is useful as you will always have the script recorded as it was when you submitted.
- Including
- directory/pathway to files.
- When you last had a job succeed (and slurm jobid if applicable)