Accessing NeSI Support during the holiday break
As another busy year draws to a close, NeSI’s Support Team will be taking a summer break from 5:00 PM on 21 December 2023 to 9:00 am on 03 January 2024
During this time, NeSI platform services will be online and available, but non-critical support requests will be responded to when the team is back on 03 January.
Urgent / critical requests will be addressed on a best effort basis. Any changes to system status will be reported via our System Status page and alerts.
A quick reminder of our main support channels as well as other sources of self-service support:
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Contact our Support Team Note: non-emergency requests will be addressed on or after 03 January 2024.
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Sign up for NeSI system status updates for advance warning of any system updates or unplanned outages.
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Consult our User Documentation pages for instructions and guidelines for using the systems
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Visit NeSI’s YouTube channel for introductory training webinars
On behalf of the entire NeSI team, we wish you a safe and relaxing holiday.