December holiday support restrictions
With Christmas and the New Year period fast approaching, we wanted to outline our support restrictions and office closure period.
During this time, our Network and HPC Platform services remain fully available, however urgent / critical support requests will be addressed on a best effort basis. Any changes to the HPC Platform's status will be reported via our System Status page. Non-urgent support requests will be addressed once the REANNZ Office reopens.
REANNZ Office shut down¶
START: 5:00pm 23 December 2025
END: 9:00am 5 January 2026
| HPC Platform | |
|---|---|
| Urgent support Available on a limited basis |
Self-service support Available 24/7 |
| Email: support@nesi.org.nz | - Sign up for system status updates for advance warning of any system updates or unplanned outages. - Consult our User Documentation pages for instructions and guidelines for using the systems. - Visit our YouTube channel for introductory training webinars. |
| Network | |
|---|---|
| Urgent support Available on a limited basis |
Self-service support Available 24/7 |
| Phone: 0508 466 466 Email: help@reannz.co.nz |
- Sign up for system status updates for advance warning of any system updates or unplanned outages. - Check the REANNZ weathermap for a real-time view of network operations. |
We wish you and your whānau a safe and relaxing end to the year.