Troubleshooting
Login¶
Error -- can't find user for
¶
If you see this message after logging in, It is an indication the account associated with your username was not provisioned correctly or doesn't exist.
Please Contact our Support Team and we will be able to fix this problem.
We're sorry, but something went wrong
¶
If you are encounter the following error during login, it is an indication of your home directory being full.
OnDemand relies on some space being available on the home directory to open and maintain per session logs.
The solution for this is to clear up some space in the home directory. You can still login to the cluster via another terminal client (ssh
) to review and clean/delete content from home directory. If you don't have or having difficulty with setting up a terminal client setup for ssh
access, Contact our Support Team
App Initialisation¶
error: no openapi getter
¶
Restart the web server via Help > Restart Web Server
Stuck in Undetermined state¶
Terminate the session with Cancel > Delete and re-open a new session
forbidden exceeded quota
¶
Current OnDemand implementation has a two concurrent app sessions per account. Above exceeded quota
is an indication that you already have two app sessions running. ( Go to My Interactive Sessions to confirm this)